FAQs

SpyderShell is more than just powder coating--it's a complete system that includes the state of the art in preparation, application, materials and packaging to ensure that your SpyderShell products stay looking great for years.

As with most professional jobs, the prep work is critical. The SpyderShell process begins with comprehensive media blasting of the Poison Spyder product, inside and out. Media blasting strips away any oils, contaminants or residues left over from the manufacturing process. It even removes laser scale and breaks the sharp edges of laser-cut parts, an area where many typical powder coat jobs first begin to fail. But most importantly it leaves a perfectly prepared surface of evenly roughed, newly exposed metal, perfect for forming the strongest possible bond between the metal and primer.

Learn More Here

In the case of orders placed through any of our authorized Poison Spyder dealers, we prefer that you direct any inquiries through the dealer. We maintain close contact with our dealers, so you will still get an answer to your inquiry just as quickly. But we have a policy of not getting between our dealers and their customers—you are their customer and we respect that relationship, as they have worked hard to earn your business. On the other hand, if your dealer is unresponsive or you are unable to get reliable answers from them regarding your Poison Spyder purchase, we would like to hear about it.

The Poison Spyder brand is a very important aspect of what we do. We cut our logo into most of our products for several reasons: so they are quickly and easily identified as one of our products; so they are NOT erroneously identified as someone else's product; as a mark of quality, craftsmanship and style; and because we like the way it looks, as do most of our customers. Of course, we do also benefit from the extra exposure of having our Spyder logo displayed on thousands of Jeeps.

For most of our products which normally come with our logo cut-out, we do not offer an option to delete it. We understand that for a very few customers this might be a deal breaker, just like any other feature or lack of features that someone shopping for Jeep parts might find important. We are very grateful that the vast majority of customers not only like the Spyder, but prefer that it be there—some are even disappointed that a few of our products don't have it. In the end, the Spyder logo is just another feature of the product that must be weighed when making a decision to purchase a product.

*We're currently accepting pre-orders for all available products that are expected to ship between Early February and Late March, 2026. Please refer to the individual product pages for the estimated shipping timeline.

Depending on the size and weight of the product, Poison Spyder may, at its discretion, opt to use Federal Express, United Parcel Service, the United States Postal Service, or any other parcel shipper, truck freight or less-than-load shipping company, regardless of whether any specific shipping company was specified at the time of purchase. We maintain this flexibility of choosing shippers due to the great price variances from shipper to shipper, for packages of specific size, weight, etc. Whenever possible, you will be provided with a tracking number for your shipment via email or by calling Poison Spyder.

Items damaged in shipping are the responsibility of the shipping company. However, as a valued Poison Spyder customer, we will work diligently with you to file any claims for damage during shipment. Shipping damage that is due to inadequate packaging are the responsibility of Poison Spyder, and we will of course cover any damages once our liability is established.

Please check the contents of your packages immediately upon arrival, and call Poison Spyder immediately to report any missing items, incorrect items, incorrect quantities, etc. We know from first-hand experience that many times we purchase a part for a Jeep project, then leave it on the shelf for months until we're able to get to that phase of our build. That's fine, but please still open the box and check the contents immediately so we can send you any additional items you'll need as soon as possible. Please be sure to check the package contents immediately upon arrival, as we can not honor claims for mis-counted or mis-packaged items several months after the item was shipped.

All of us at Poison Spyder want you to be satisfied with your purchase. Our return policy is simple: If you are not 100% satisfied with our products, we will credit your account or refund your money. Just return the part(s) to us in New, re-sellable condition within 45 days from the date of shipment. To return an item, please email customer service at help@poisonspyder.com to obtain an Return Merchandise Authorization (RMA) number. After receiving an RMA number, place the item securely in its original packaging and the return form provided, then mail your return.

Please see Returns for more information.

We do not normally perform routine installations, as we are not set up as an install shop.

Yes, we are ready to answer any questions you may have while installing your Poison Spyder products. If you are having difficulty with an install, please email us at help@poisonspyder.com so we can discuss the problems you're having and work out the best solution. If it is the weekend, we ask for your patience in waiting until we are back in the shop the following Monday. Sometimes you may be able to find an answer to your questions by doing a search on one of the online Jeep enthusiast forums. However we do ask that you give us the opportunity to address your problems and work out the best solution prior to posting about it online.

Some of our products are installed using small, stainless steel button head cap screws. We've heard a few complaints from customers who have stripped out either the threads or the internal hex socket on these. Here are a few thoughts to keep in mind when using them. First, the alloy used in stainless steel fasteners is not as hard as a Grade 8 bolt, so more care must be taken when installing them. Always use anti-sieze compound on the threads, especially when installing products that require pre-installation, removal, then final installation. The lock nuts used in these kits are zinc plated steel and of a harder alloy than the stainless steel cap screws, so the threads can gall more easily if they are cross-threaded or over-tightened. Also when using the hex key (Allen wrench), make sure the hex key is fully seated into the socket in the head of the screw, and not tilted at an angle. ALWAYS use flat-ended hex keys with stainless steel fasters, never use ball-end hex keys with them. Also, try holding the head of the screw stationary with the hex key, while turning the nut with the wrench. This will make it easier to keep the tool straight and apply constant pressure while tightening. Finally, DO NOT OVER TIGHTEN.

Most of our fasteners can be more quickly and easily sourced locally, from your nearby hardware store, industrial hardware shop, steel supply or Fastenal dealer. If you've damaged or lost hardware and are not able to source them locally, we can send you replacements. In most cases where only a few screws or nut-serts are needed, we can usually send them free of charge but you will need to pay for shipping.